AccountOne

Technical Support & Onboarding Lead – Billing Module (m/f/d)

Be there from the very beginning as a product ambassador.

Our new billing module is about to launch—and you’re the one who will guide customers through the setup process, answer their questions, and help them overcome any technical challenges.

Technical Support & Onboarding Lead – Billing Module (m/f/d)

Flensburg / Work from home / Remote

Full-time

  • You want to genuinely help customers, rather than just processing tickets
  • You enjoy explaining complex topics in simple terms
  • You want to work more closely with the product and provide direct customer feedback

Does that sound familiar to you? Then it's time for something new!
With us, you’ll serve as the link between customers, products, services, and development, and you’ll be part of a modern, digital company at the intersection of tax, software, and e-commerce.

Technical Support & Onboarding Lead – Billing Module (m/f/d)

Flensburg / Work from home / Remote

Full-time

  • You want to genuinely help customers, rather than just processing tickets
  • You enjoy explaining complex topics in simple terms
  • You want to work more closely with the product and provide direct customer feedback

Does that sound familiar to you? Then it's time for something new!


With us, you’ll serve as the link between customers, products, services, and development, and you’ll be part of a modern, digital company at the intersection of tax, software, and e-commerce.

Technical Support & Onboarding Lead – Billing Module (m/f/d)

Flensburg / Work from home / Remote

Full-time

  • You want to genuinely help customers, rather than just processing tickets
  • You enjoy explaining complex topics in simple terms
  • You want to work more closely with the product and provide direct customer feedback

Does that sound familiar to you? Then it's time for something new!


With us, you’ll serve as the link between customers, products, services, and development, and you’ll be part of a modern, digital company at the intersection of tax, software, and e-commerce.

Your mission

Customer Support: Support via email, ticket system, and phone
Onboarding: Assisting customers with the initial setup of our module
Troubleshooting: Detective Work When Errors Occur – You Search for and Find the Needle in a Haystack
Interface: Close coordination with IT/Development and Support for troubleshooting

Benefits

At AccountOne, we focus on trust, flexibility and the well-being of our employees. From flexible working hours and generous vacation to an inspiring office environment with a view of the fjord - discover what makes us special.

Your toolbox

Completed vocational training in business administration with a good understanding of invoicing
Enjoys providing technical support and working with logical processes (rather than in-depth accounting)
Experience with e-commerce invoices and basic programming skills are preferred

30-Minute Career Call

No cover letter. No stress. Just get to know each other. And this is how it works:

Choose date

Choose a 30-minute slot for a casual get-to-know-you session. We want to get to know you first and then your documents.

Quick check by e-mail

So that we can use the call efficiently and find the right team experts directly, please send us your CV, your salary expectations and your earliest possible start date in advance.

Career Call

In a short, relaxed 30-minute call, we get to know each other and then decide together whether our mutual expectations are suitable for a further, more detailed interview.

We will keep your slot reserved for 48 hours. As soon as we have your info mail (CV/key data), the date is confirmed.

 

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Alternatively, you can also look at this link book an appointment.

Application form

Of course you can also apply directly to us. Simply fill out the following form:

Your details

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Would you like to tell us more? Then leave us a message here.